LARGE WATER SYSTEM
2019 ANNUAL REPORT TO THE DRINKING WATER PROGRAM
FOR YEAR ENDING DECEMBER 31, 2019
[Section 116530 Health & Safety Code]
BOXES COLORED YELLOW ARE MANDATORY QUESTIONS AND MUST BE ANSWERED TO COMPLETE THIS REPORT
Water System Ownership Descriptions:
- Local Government: e.g., city, county, or special district, local school district, junior colleges, county or community parks, etc.
- State or Federal Government: e.g., state or national park, BLM, USFS and COE campgrounds and recreation facilities,
state hospitals, State universities and colleges, California Veterans Home, County or District Fairs and Expositions,
Caltrans rest stop, military base, other state or federal facility - Privately owned, non-PUC-regulated (Community Water System): e.g., mobile home park, apartment or condominium
- Privately owned business (non-community): e.g., church, private school, restaurant, amusement park, RV park/campground,
motel, ranch/farm, factory, other business establishment
COMMUNITY WATER SYSTEMS ONLY
Your water system classification is:
IF YOU ARE NOT A COMMUNITY WATER SYSTEM, SKIP THIS SECTION
CERTIFICATION FOR REDUCTION OF ANNUAL FEES FOR PUBLIC WATER SYSTEMS SERVING A DISADVANTAGED COMMUNITY (DAC) 
By checking this box, you are a community water system who would like to request a fee reduction and is serving a DAC as defined in Title 22, Division 4, Chapter 14.5, section 64300 of the California Code of Regulations OR has previously submitted documentation to the State Water Resource Control Board certifying that you are serving a DAC.
To request a DAC fee reduction or to continue receiving a reduced annual fee you must complete a DAC certification form and upload the form to the “DAC” tab for the State Water Resources Control Board to review.
Click HERE for instructions on how to upload your completed DAC certification form. To upload a DAC Certification Form, click HERE
If you have questions about completing this section of the report, please contact the Program Liaison Unit at DDW-PLU@waterboards.ca.gov or call (916) 449-5158.
REPORT SUBMITTED BY: |
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Note: Your name and title, email address, and work phone number are disclosable report information that may be obtained through the Public Records Act. |
Name: | |
Title: | |
Work phone: | |
Cell phone: | |
Email address: | |
Please be aware that all comment boxes throughout this electronic annual report will be made publicly available WITH THE EXCEPTION of the comment box below. Only Waterboard staff and other people with your water system’s DRINC login credentials will have access to this comment box. You are encouraged to provide any comments that you believe may help improve this annual report process.
1. Public Water System Contacts 
Click here to learn how to Modify, Add and Delete Contacts in the table below.
IMPORTANT: Each water system must have one and only one Administrative Contact AND one and only one Financial Contact. The same person may be both the Administrative and Financial Contacts.
Please provide an email address for the Administrative Contact as most email communication, particularly email blasts, from the Division of Drinking Water will be sent to the email address of the Administrative Contact.PHONE TYPE: Home – if you use your home or personal phone number as your business number, use the HOME phone type instead and leave the BUSINESS phone type blank.
Only the BUSINESS phone type will appear in Drinking Water Watch (https://sdwis.waterboards.ca.gov/PDWW/), which can be viewed by the public, if the General Office phone number is not provided (see Water System Information section under the Intro tab).
2. POPULATION SERVED
*
Long-term resident means someone who resides within the water system service area for more than half of the year.
Method used to determine population: | |
If permanent population is based on "Other" , identify the methods or sources of how it was estimated:: |
|
Provide season
:
List the names of communities served by the system identifying both incorporated and unincorporated areas: |
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3. NUMBER OF SERVICE CONNECTIONS (as of December 31, 2019)
A. Active Service Connections:
Total Active Potable Water Connections currently in Division of Drinking Water database: | |
The total number of Service Connections as of December 31, 2019 must be reported as either Unmetered or Metered for each Service Connection Type as appropriate.
| Potable Water |
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TYPE
Do NOT report fire sprinkler connections and fire hydrants. These connections are not counted toward “service connections” for compliance purposes. | Unmetered | Metered | Total* |
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Single-family Residential: single family detached dwellings | This must be a whole number without commas |
This must be a whole number without commas |
|
Multi-family Residential: Apartments, condominiums, town houses, duplexes and trailer parks | This must be a whole number without commas |
This must be a whole number without commas |
|
Commercial/Institutional: Retail establishments, office buildings, laundries, schools, prisons, hospitals, dormitories, nursing homes, hotels, churches, campgrounds | This must be a whole number without commas |
This must be a whole number without commas |
|
Industrial: All manufacturing | This must be a whole number without commas |
This must be a whole number without commas |
|
Landscape Irrigation: Parks, play fields, cemeteries, median strips, golf courses | This must be a whole number without commas |
This must be a whole number without commas |
|
Agricultural Irrigation: Irrigation of commercially-grown crops | This must be a whole number without commas |
This must be a whole number without commas |
|
Total Active Connections* | |
|
|
*Calculated field
If the connection categories below include some portion of residential connections, please check the boxes below:
Commercial/Institutional
Industrial
Landscape Irrigation
C. Outdoor or Indoor meters/submeter
Only Urban Water Suppliers answer the questions below
Does your water system keep records on outdoor irrigation meters or commercial, institutional, or industrial indoor submeters?
If “no”, skip questions C1-C4 in this section and question 6B2 in Section 6B, Deliveries.
C2. Number of Single-Family Residential customers with dedicated outdoor irrigation meters? This must be a whole number without commas
C3. Number of Multi-Family Residential customers with dedicated outdoor irrigation meters? This must be a whole number without commas
C4. Number of Commercial, Institutional and Industrial customers with indoor submeters? This must be a whole number without commas
4. GROUNDWATER (GW) AND SURFACE WATER (SW) SOURCES
Are your active water sources metered? | |
Do you routinely monitor the static water levels in your wells? | |
Do you routinely monitor the pumping water levels in your wells? | |
Are these levels recovering, declining or steady?: | |
1If a standby source
was used in 2019, provide the following information.
2Inactive sources are not approved as sources of supply and must be physically disconnected or similarly isolated.
5. WATER PRODUCED, PURCHASED AND SOLD
The Maximum Day is the day during 2019 with the highest total water usage. Provide the date for that day in Column B,
then complete Columns C, D and E, indicating how much of the water on that day was from each source.
Important Note Concerning Recycled Water Questions:
The California Water Code Section 10609(c)(4) states: “The state should identify opportunities for streamlined reporting, eliminate redundant data submissions, and incentivize open access to data collected by urban and agricultural water suppliers.”
It has come to the Division of Drinking Water’s attention that, between this Electronic Annual Report and other reports, some public water systems experience (at least some) redundant reporting of recycled water information to the Division of Drinking Water.
If some or all of the quantities are reported elsewhere, check this box: . Answer any questions below that are not reported elsewhere and leave the reported quantities blank in the table. Please note in the comments where these quantities were reported.
Leave recycled water cells blank ONLY IF it is reported elsewhere on other reports indicated below, otherwise enter zero or the actual figure.
Name of report(s) containing the information requested in this Electronic Annual Report for reporting year 2019:
Regulatory entity receiving the report(s), contact name, and phone number:
Units of Measure for tables in Section 5A:
Volumes are based on:
Table 5A: Water Produced, Purchased, and Sold
PWS = Public Water System
*Calculated field
Non-potable = water supplies, except recycled water, that do not enter the drinking water distribution system and are for non-potable uses only such as irrigation
Recycled = domestic wastewater which as a result of treatment is suitable for uses other than potable use such as irrigation or toilet flushing
1Only report Maximum Day if it is actually measured or determined from production records. It should not be the average day demand during
the maximum month of production.
2Do not include raw water purchased; report only volume of water that was treated.
3(F) Total Amount of Potable Water = Sum of Columns (C), (D) and (E), automatically calculated. Total water production includes water that is sold to another water system. To update, click below
6 Non-potable = water supplies, except recycled water, that do not enter the drinking water distribution system and are for non-potable uses only such as irrigation
7 Recycled = domestic wastewater which as a result of treatment is suitable for uses other than potable use such as irrigation or toilet flushing. The recycled water collected in this table should be the non-potable recycled water which is used to substitute potable water or untreated surface and well water. If the recycled were not available, potable or untreated surface and well water needs to be used. Example, a landscape used to be irrigated using potable water but now using recycled water.
4This is the percentage of the total annual volume for Groundwater produced that was provided treatment to meet drinking water standards other than precautionary disinfection and fluoridation.
5If water was Purchased/received from or Sold/delivered
to another PWS, complete the table below:
If recycled water was supplied to your water system’s customers
, complete the table below:
6. WATER RATES, AFFORDABILITY, AND FINANCES
A. WATER RATES 
Does your water system charge customers for water (residential, commercial, industrial, or institutional water customers)?
If yes, complete Section 6A. If no, explain why:
Comments (if “other” selected above):
If you do not have water rates, go to Section 6B, Deliveries.
If you have questions about completing this section of the report, please contact Mary.Yang@Waterboards.ca.gov, 916-322-6507
A1. RESIDENTIAL WATER RATES
Complete this section if you have residential water rates. If no, mark this box: and go to Section A6, Non-residential Water Rates.
If you are a water supplier without water rates, check this box , then move to Section 6B Water Deliveries.
A1.a. Indicate the type of residential water rate structure used by your water system (select those that apply): |
Base Rate – (Non-Volumetric Rates)  |
Fixed Base Rate - Basic or fixed charge that is the same for all customers regardless of use. |
Variable Base Rate - Basic charge is different for customers depending on size of pipe, water meter, elevation, peak use, or other factors. |
Usage Rate (Volumetric Rates)  |
Uniform Usage Rate - The charge per 100 cubic feet of water is the same regardless of use. |
Variable Usage Rate - Increasing Block or Tier Rate. The charge per 100 cubic feet or other increment of water increases as water use increases. |
Other Rates |
Flat Rate (often unmetered)- One rate for providing drinking water regardless of the volume of water used, not combined with a usage rate.  |
If you have a Flat Rate, please skip questions A1.d, A1.e, A1.g, A1.h. Enter your flat rate in A3. |
Allocation Based  |
Other rate structure (specify your rate structure in the comment box, provide a weblink 1j below) |
A1.b. Comments on rate structure (Note: Comments will be made publicly available):
A1.h. Table on Residential Water Rates, Single-family
and Multi-family 
If your water system uses an allocation or flat base rate structure, add a direct weblink to more information on your rate structure (A1.k or A1.l), provide information in the box “Comments on Residential Rate Structure”(A1.m), and leave this table blank.
A2. RESIDENTIAL SERVICE CONNECTIONS
A2.g. Check items included in new residential connection fees:
A2.h. Comments on Residential Service Connections (publicly available):
A3. AFFORDABLE DRINKING WATER
For each amount of water delivered to a single-family residential customer shown below, what is charged (in dollars) to a customer?
For each of the three water volumes shown below, provide what would be the monthly water bill for a single-family residential customer. Enter the monthly Water Charges and Other Charges for each water volume. For example, if a single-family customer used 12 HCF in a month, the total bill would include water charges for using 12 HCF and other charges that are added to the bill. Other charges vary locally and may include property tax, city tax, utility users tax, services for fire suppression, waste water or sewer, stormwater or other non-water surcharges, electricity. If the “other charges” varies by certain features (e.g., by climate, lot size, landscaped area) use the lowest or most common charge in your calculation. Click the “Update Totals” button to automatically add the charges together to show a Total Monthly Water Bill that a residential customer would pay when its household used the specified amount of water.
For water systems with an allocation rate (also called “budget rates”) see additional guidance 
To be consistent with California’s Human Right to Water Law and Conservation Law, the questions in this section ask for water charges associated with 6, 9, 12 and 24 hundred cubic feet (HCF) of water. Information on 9 HCF is new.
A3.a. 6 HCF  | |
Drinking Water Charges (Fixed and variable water charges) | This must be a number without commas | Dollars/month |
Other Charges (e.g., property tax, fire suppression, waste water, other) | This must be a number without commas | Dollars/month |
Total Monthly Water Bill (Automatic sum of Water Charges and Other Charges)* | | Dollars/month |
A3.b. 9 HCF   |
Drinking Water Charges (Fixed and variable water charges) | This must be a number without commas | Dollars/month |
Other Charges (e.g., property tax, fire suppression, waste water, other) | This must be a number without commas | Dollars/month |
Total Monthly Water Bill (Automatic sum of Water Charges and Other Charges)* | | Dollars/month |
A3.b. 12 HCF  | |
Drinking Water Charges (Fixed and variable water charges) | This must be a number without commas | Dollars/month |
Other Charges (e.g., property tax, fire suppression, waste water, other) | This must be a number without commas | Dollars/month |
Total Monthly Water Bill (Automatic sum of Water Charges and Other Charges)* | | Dollars/month |
A3.c. 24 HCF  | |
Drinking Water Charges (Fixed and variable water charges) | This must be a number without commas | Dollars/month |
Other Charges (e.g., property tax, fire suppression, waste water, other) | This must be a number without commas | Dollars/month |
Total Monthly Water Bill (Automatic sum of Water Charges and Other Charges)* | | Dollars/month |
*If “Other Charges” varies, (e.g., by climate, lot size, landscaped area, or other features) use the lowest charge in your calculation.
Calculated field: To update calculated field, click button below
A3.e. Describe what is included in “Other Charges” (mark those that apply).
Property Tax
City Tax or Fee
Utility User Tax or Fee
Fire Suppression or Fire Protection Services Tax or Fee
Wastewater or Sewer Tax or Fee
Stormwater Tax or Fee
Electricity Tax or Fee
Other non-water charges and fees that are included on water bills, explain below:
Other:
A3.f. Comments on Affordable Drinking Water (publicly available):
A4. SHUT-OFFS 
Completing this section will fulfill State Water Resources Control Board requirements of Senate Bill 998 – Discontinuation of residential water service, which are mandatory as of April 1, 2020.
Click the “Update Totals” button to automatically add the Single Family and Multifamily Accounts
Community Water Systems that have water rates and more than 200 connections must complete this section. If your community water system does not meet these criteria for completing this Section, then you must mark the boxes “did not collect information” below in order to avoid completion errors.
If a water supplier tracks the number of services connections but did not collect information on whether residences were occupied or unoccupied at the time of disconnection, put the total number of disconnections in the “unknown accounts” column in the tables in this section.
If a water supplier does not differentiate between single-family or multi-family, then enter all information as single-family.
Click the “Update Totals” button to automatically sum the Single Family and Multifamily Accounts.
For section A4, select the reporting year for your answers

:
Residential Shut-offs and Reconnections
A4. This section has several questions on water services. Are you able to provide information on drinking water services alone, or are water services combined with non-water services (e.g., electricity, trash removal services) so your responses cover more than just water services?
A4.a.How many accounts for residential service connections had their water shut off once during the year due to failure to pay?
If this information is only available for accounts that had their water shut off at least once, then check this box and complete the table below and skip question A4.c
If there was no information collected for question A4.a, then mark this check box and skip below table.
A4.b. What is the average amount owed at the time of shut-off? $ This must be a whole number without commas
Mark the box if unknown
A4.c. How many accounts for residential service connections had their water shut off more than once during the year due to failure to pay?
If there was no information collected for question A4.c, mark this box and skip below table.
A4.d. What is the residential fee, including all administrative and processing fees, to restore drinking water service due to failure to pay during operating hours? 
A4.e. What is the residential fee, including all administrative and processing fees, to restore drinking water service due to failure to pay during non-operating hours? 
A4.f. What was the median duration of the shut-offs (in days) for continuously occupied residential service accounts? 
If there was no information collected for question A4.f, mark the check box “Did not collect median duration of shut-offs (in days) for occupied residents" and skip below table.
A 4.g How many of these shut-offs are returned to service within one-day (or 24-hours)? This must be a whole number without commas
This answer covers:
A4.h. If you offer an extended repayment or other customer payment assistance plan, how many continuously occupied residential customer accounts participated?
A4.i. How many of the continuously occupied residential accounts were shut off at least once during the year and were enrolled in an extended repayment plan or other customer payment assistance plan at the time of the service disconnection?
*Calculated field, to update calculated fields in this section, click button below
The Water Shutoff Protection Act (SB 998, 2018)
requires community water systems that have more than 200 connections to have shutoff policies completed by April 1, 2020. Mark this box if your water system has less than 200 service connections
A4.j Provide a direct weblink to your shutoff policy as required by the Water Shutoff Protection Act:
If your water agency doesn’t have a website and for this reason is unable to post your shutoff policy, email your shutoff policy.
Send an email (click here) with the document, Subject line: PWSID CA_ _ _ _ _ _ _ and Shutoff Policy
A4.k. What is the number of residential accounts (single-family, multi-family, and mixed use that include residential) that were missing one or more required water bill payments at the end of your year?
This must be a whole number without commas
A4.l. For A4.k accounts, what is the sum of outstanding uncollected residential (single-family, multi-family, and mixed use that include residential) bills at the end of your most recent year?
This must be a whole number without commas
Not determined
A4.m. Comments on Shut-offs (publicly available):
A5. Affordable Drinking Water Assistance
For section A5, select the reporting year for your answers
:
A5.e Does your program provide benefits to single-family only, or single-family and multi-family? (select answer)
A5.f. What was the average benefit amount for a single-family account in one month? 
Amount and Unit of Measure: This must be a whole number without commas
A5g. What was the average benefit amount for a multi-family account in one month?
Amount and Unit of Measure: This must be a whole number without commas
A5.h If your system partners with an outside entity (e.g., United Way) to provide assistance to low income households, list the name of organization(s) and the amount of the benefit (in dollars) provided
Dollars provided: This must be a whole number without commas
Time Period:
A5.i. OTHER FORMS OF ASSISTANCE TO ALL RESIDENTIAL CUSTOMERS. What type of bill assistance was provided? (Check all that are applicable)
A5.j Do you have a process that can offer bill forgiveness under certain circumstance?
If yes, Number of Accounts This must be a whole number without commas
Average Bill $ This must be a whole number without commas
Information Not Collected
A5.k Comments on Affordable Drinking Water Assistance (publicly available):
A6. NON-RESIDENTIAL WATER RATES 
If you have non-residential water rates, complete this section. If no, mark this box: and go to Section 6B, Deliveries
A6.a. Select the most common non-residential meter size:
A6.b. What is your billing frequency for non-residential customers?
A6. c. Does your water system use an allocation rate for non-residential accounts?
If yes, skip table A6d. In the comment box A6.e provide a weblink to more information on the allocation rates.
A6.d. Complete the table below providing specific water rates applied to your non-residential customers:
A6.e Comments on non-residential water rates (publicly available):
B. WATER DELIVERIES
Check this box if your water system does not have monthly water deliveries data and skip the rest of Section B.
Important Note Concerning Recycled Water Questions:
The California Water Code Section 10609(c)(4) states: “The state should identify opportunities for streamlined reporting, eliminate redundant data submissions, and incentivize open access to data collected by urban and agricultural water suppliers.”
It has come to the Division of Drinking Water’s attention that, between this Electronic Annual Report and other reports, some public water systems experience (at least some) redundant reporting of recycled water information to the Division of Drinking Water.
If some or all of the quantities are reported elsewhere, check this box: . Answer any questions below that are not reported elsewhere and leave the reported quantities blank in the table. Please note in the comments where these quantities were reported.
Leave recycled water cells blank ONLY IF it is reported elsewhere on other reports indicated above, otherwise enter zero or the actual figure.
Name of report(s) containing the information requested in this Electronic Annual Report for reporting year 2019:
Regulatory entity receiving the report(s), contact name, and phone number:
Units of Measure (UOM) for this table: 
Provide monthly metered water deliveries for all water sources (potable and non-potable) in the table below. If you have partially metered or unmetered water deliveries, check the help tips for additional guidance as you may be able to provide information.
Table 6B Water Deliveries
Before you begin, make sure that the water volume values entered in Section 5A Water Supplied and Section 6B Water Deliveries are consistent with each other and that they refer to the same population from Section 2 Population (“permanent population of number of long-term residents”).
PWS = Public Water System
*Calculated field
1Total Retail = Sum of Columns (B) thru (G), automatically calculated. To update, click below
2 "Other PWS" values are prefilled from the Section 5 Table, Column G
B1. Mark boxes below:
If the delivery categories below include some portion of residential deliveries, please check the boxes below:
Commercial/Institutional
Industrial
Landscape Irrigation
If you have questions about this please contact State Water Board staff by email at: waterconservation@waterboards.ca.gov. This information is being asked at this time to help staff estimate the impacts of SB 606 and AB 1668, as required for the regulatory process.
Only answer question B2 if your system is an Urban Water Supplier with dedicated outdoor irrigation meters 
B2. What is the annual volume of outdoor irrigation water used on landscape areas with dedicated irrigation meters in connection with commercial, institutional, and industrial (CII) water use?
a. Unit of Measure
b. Volume of water This must be a number without commas
c. Water system does not collect this information (mark box if applies)
Comments
B3. If known, indicate what percentage of total annual urban water deliveries (see column H in Table 6B) is used for irrigation of:
a. Developed and natural parklands
This must be a whole number without commas
b. Publicly maintained urban trees (outside of parklands) This must be a whole number without commas
c. Water system does not collect this information (mark box if applies)
7. WATER QUALITY
DIRECT ADDITIVES
Pursuant to Section 64590, Title 22 of the California Code of Regulations, (effective January 1, 1994), all chemicals or products, including chlorine,
added directly to the drinking water as part of a treatment process must meet the ANSI/NSF Standard 60. Please complete the following table
for each chemical used by this water system. If you are not sure whether a chemical you are using meets this standard, contact the manufacturer
or distributor of the chemical.
If you do not use any direct additives, put “NONE” in each column of the first row.
INDIRECT ADDITIVES
As of March 9, 2008, a water system shall not use any chemical, material, lubricant, or product in the production, treatment or distribution
of drinking water that comes in contact with the drinking water that does not have certification of meeting NSF/ANSI standard 61.
Does your water system have procedures to ensure all future equipment and materials meet this standard? | |
If you have any questions on the requirements related to indirect additives, you may contact your local regulatory agency.
8. CROSS-CONNECTION CONTROL
Notes:
¹ Total Number in System in 2019 – Total number of active Backflow Prevention Assemblies including new devices installed in 2019, but excluding inactive devices.
² Number Tested in 2019 – includes all active devices that were tested in 2019 and either passed or failed.
Describe any cross-connection incidents
that occurred during 2019:
9. OPERATOR CERTIFICATION 
A. Please list the State certified Water Treatment Plant Operators employed by your water system that supervise and direct the operation
of your water treatment plants, beginning with the chief operator(s)
.
Your Highest Treatment System Classification is: 
Check this box if your public water system has designated a Chief Treatment Operator.
1Use “C” for Chief Operator and “S” for Shift Operator. If neither, put an "X". Do not leave blank.
Do your Chief and Shift Treatment Plant Operators have the minimum level required?
B. Please list the State certified Water Distribution System Operators employed by your water system that supervise and direct the operation
of your distribution systems, beginning with the chief operator(s)
.
Your Distribution System Classification is: 
Check this box if your public water system has designated a Chief Distribution Operator.
1Use “C” for Chief Operator and “S” for Shift Operator. If neither, put an "X". Do not leave blank.
Do your Chief and Shift Distribution System Operators have the minimum level required?
10. WATER SYSTEM IMPROVEMENTS
The California Waterworks Standards (Section 64556) require an amended permit for any of the following improvements or modifications:
- Addition of a new distribution reservoir with a capacity of 100,000 gallons or more
- Modification or extension of the existing distribution system using an alternative to the requirements of the
California Waterworks Standards (see Sections 64570 through 64578) - Modification of the water supply by:
- Adding a new source
- Changing the status of an existing source (for example, active to standby) or
- Changing or altering a source, such that the quality or quantity of water supply could be affected
- Any addition or change in treatment, including
- Expansion of the existing service area by 20 percent or more of the number of service connections specified in your current permit.
If your water system made any improvements or modifications during 2019 for which a permit was not obtained, please describe
the improvements or modifications below.
Indicate any planned improvements or modifications for 2020.
11. COMPLAINTS REPORTED (WRITTEN OR VERBAL)
1These are customer complaints of a water outage and not necessarily the same as the water outages reported under “System Problems” in the Distribution Section of the EARDWP.
*Calculated field
12. RECYCLED WATER USE
Does your water system have recycled water in its service area (provided by your water system or another utility)? If no, skip the questions below in this section and move to the next section. | |
Important Note Concerning Recycled Water Questions:
The California Water Code Section 10609(c)(4) states: “The state should identify opportunities for streamlined reporting, eliminate redundant data submissions, and incentivize open access to data collected by urban and agricultural water suppliers.”
It has come to the Division of Drinking Water’s attention that there is (at least some) redundant reporting of recycled water information occurring, for at least for some public water systems in this Electronic Annual Report to the Division of Drinking Water. If some or all of the recycled water questions are reported elsewhere, check this box: . Answer any questions below that are not reported elsewhere and leave the reported quantities blank in the table. Please note in the comments where these quantities were reported.
Name of report(s) containing the information requested in this Electronic Annual Report for reporting year 2019:
Regulatory entity receiving the report(s), contact name, and phone number:
If only some of the recycled water questions in this Electronic Annual Report section are reported elsewhere, complete the information above and answer the questions below that are not reported elsewhere. Leave recycled water cells blank ONLY IF it is reported elsewhere on other reports indicated above, otherwise enter zero or the actual figure.
13. SYSTEM OPERATION - TREATMENT
A. GROUNDWATER TREATMENT (respond only if groundwater treatment is provided, exclude chlorination treatment)

Describe any plant problems, process failures, major shutdowns, etc., which occurred in 2019 and substantially affected the plant performance AND/OR
any significant modifications or maintenance provided to the plant(s):
B. SURFACE WATER TREATMENT (respond only if surface water treatment is provided)

Describe any plant problems, process failures, major shutdowns, etc., which occurred in 2019 and substantially affected the plant performance AND/OR
any significant modifications or maintenance provided to the plant(s):
TD = Treatment or Distribution operator at any level
NR, N/A, NA = There are no facilities subject to the Certified Treatment Plant Operator requirements
14. SYSTEM OPERATION – DISTRIBUTION
A1. DEAD-END FLUSHING PROGRAM
Comments on DEAD-END FLUSHING PROGRAM (publicly available):
A2. ALL FLUSHING OPERATIONS
Comments on ALL FLUSHING OPERATIONS (publicly available):
B. VALVE EXERCISE PROGRAM
Comments on VALVE EXERCISE PROGRAM (publicly available):
C. STORAGE TANK/RESERVOIR INSPECTION/CLEANING PROGRAM
(Do not include pressure tanks)
*Coatings and linings do not count as corrosion protection for table Subsection C.
D. SYSTEM PROBLEMS
Comments on SYSTEM PROBLEMS (publicly available):
E. INFRASTRUCTURE AND PRESSURE 
Pipe Material in Distribution System
1. Which materials does your distribution system pipe consist of? Please check all that apply:
Plastic (Including Poly Vinyl Chloride and HDPE)
Steel
Cast Iron
Galvanized Iron
Ductile Iron
Cement Concrete
Asbestos Cement
15. EMERGENCY PREPAREDNESS & RESPONSE, AND WATER PARTNERSHIPS
A. EMERGENCY RESPONSE PLANS
PUBLIC WATER SYSTEMS WITH AT LEAST 3,300 OR MORE PERSONS SHOULD REVIEW AND REVISE THEIR EMERGENCY
RESPONSE PLAN TO ENSURE THAT THE PLANS ARE SUFFICIENT TO ADDRESS POSSIBLE DISASTER SCENARIOS.
Are you registered in your local energy utility’s Public Safety Power Shutoff notification plan?
B. AUXILIARY POWER SUPPLY
16. WATER CONSERVATION AND DROUGHT PREPAREDNESS
7. Identify the method your water system uses to discourage excessive water use when in drought, in support of SB 814 (2016)
(Check as applicable)
7e. COMMENTS REGARDING SB 814 (Note: Comments will be made publicly available) :
8. To identify data streamlining opportunities, are there other government agencies, aside from the Department of Water Resources, that require reports on the same information found in the Electronic Annual Report? If yes, please describe (include the title of the report, which agency receives it, and the type of information it includes):
Only complete the questions below if you are an Urban Retail Water Supplier 
Conservation legislation (AB 1668 and SB 606, 2018) requires that the Department of Water Resources recommend standards to calculate water use objectives (targets representing efficient water use) for each urban retail water supplier. The State Water Board will use those recommendations to adopt regulations in July 2022. The questions below help inform this process.
9. What conservation activities occurred in your service area in 2019?
a. Provide a direct link to a web page that summarizes conservation activities in your service area, if available.
b. If a webpage is not available, send an email (click here) with the document, Subject line: PWSID CA_ _ _ _ _ _ _, Water Conservation Activities
10. Have you tracked how much your water system spent on conservation and efficiency programs in the last fiscal year?
a. If known, enter those expenditures $ This must be a whole number without commas
b. If detailed in a document, provide a direct link to a web page with information:
11. Have you tracked how much water was saved as a result of those programs?
a. If known, enter those savings: This must be a number without commas
b. Units of measure:
b. If detailed in a document, provide a direct link to a web page with information:
12. Have you estimated the “saturation” or percentage of water efficient appliances and fixtures already in your service area? 
a. If yes, provide a direct link to a web page with information:
b. Alternatively, if a webpage is not available, send an email (click here) with the document, Subject line: PWSID CA_ _ _ _ _ _ _ , water efficiency of appliances and fixtures 
13. Do you currently use imagery to evaluate demand for outdoor use?
Comment:
14. Does your water system have a variance or adjustment process that either 1) allows customers to request a greater volume of water than what would otherwise be budgeted for that customer type or 2) signals customers to reduce water use under particular circumstances? For examples of variances and adjustments, see the drop-down boxes below. If no, skip this question and go to question 16 below.
a. How many types of adjustments or variances do you provide? This must be a whole number without commas
15. Do you intend to use the potable reuse water bonus incentive explained in CWC 10609.20(d))?
(If you have questions about this please contact State Water Board staff by email at: waterconservation@waterboards.ca.gov. State Water Board staff will follow up with those suppliers who answer “yes”. This information is being asked at this time to help staff estimate the impacts of SB 606 and AB 1668, as required for the regulatory process)
17. CLIMATE CHANGE ADAPTATION AND RESILIENCY FOR WATER UTILITIES
Per Waterboard Resolution 2017-0012, dated 3/7/17, water system inspections are required to address climate change impacts & concerns.
ONLY FOR COMMUNITY WATER SYSTEMS
Your water system classification is: 
If you have questions about completing this section of the report, please contact Joseph.Crisologo@waterboards.ca.gov or call (818) 551-2046.
A. CLIMATE THREATS |
What climate-related impacts are of concern for your water system (check all that apply)?  |
B. SENSITIVITY AND MAGNITUDE OF IMPACTS |
Qualitatively assess climate change sensitivity of your facilities, and criticality or consequence of disruption. Consider identified climate threats using past experience, and expert judgement based on the magnitude of expected change and extreme events in the future. You do not need numeric answers. USEPA provides a risk assessment tool, called CREAT, to help utilities identify which environmental changes can impact water supply: https://www.epa.gov/crwu/build-resilience-your-utility. More resources are available that may help you complete this section.  |
Drought | Groundwater Depletion | Decreased water storage (low lake and reservoir levels) | Choose an item |
Groundwater depletion (increased extraction, reduced groundwater recharge, etc.) | Choose an item |
Change in seasonal runoff and/or loss of snowmelt | Choose an item |
Region relies on water diverted from the Delta, imported from the Colorado River, or other climate-sensitive area | Choose an item |
Water Quality Degradation | Salt-water intrusion into aquifers | Choose an item |
Altered water quality during storm events (turbidity shifts, debris flows) | Choose an item |
Surface water quality issues related to eutrophication, algal blooms, invasive species | Choose an item |
Flooding | Sea Level Rise | High flow events and flooding | Choose an item |
Inundation due to sea level rise, high tides, and/or coastal storm surges | Choose an item |
Aging flood protection infrastructure (levees), or insufficient impoundment capacity | Choose an item |
Extreme Heat | Peak demand volume surges (due to extreme heat, temperature trends, etc.) | Choose an item |
Increases in agricultural water demand or energy sector needs | Choose an item |
Fire | Other Impacts | Increased fire risk and altered vegetation, e.g., wildfires | Choose an item |
Disruption of power supply | Choose an item |
Other |
Choose an item |
C. ADAPTATION MEASURES |
Identify measures to increase resiliency and reduce vulnerabilities based on identified water system sensitivities. Indicate status for all projects that your organization has completed or plans to implement to increase resiliency of the water system to climate change? Adaptation measures planned or achieved for reasons other than climate change should be put in the “Other” box along with the reason for the measure. USEPA’s Adaptation Strategies Guide for Water Utilities provides examples of adaptation: https://www.epa.gov/crwu/learn-how-plan-extreme-weather-events  |
Install new and deeper drinking water wells, or modify existing wells to increase pumping capacity | Choose an item |
Develop local supplemental water supply, enhanced treatment, or increased storage capacity (e.g. recycled water, storm runoff for groundwater recharge, desalination, new reservoir) | Choose an item |
Interconnection with other utilities (transfers, mutual aid agreements with neighboring utilities) | Choose an item |
Relocate facilities, construct or install redundant facilities | Choose an item |
Modify facilities (e.g., install barrier or levee, raise a wall, seal a door, elevate construction) | Choose an item |
Conservation measures (demand management, enhanced communication and outreach) | Choose an item |
Fire prevention – brush management, partnerships | Choose an item |
Alternative or backup energy supply | Choose an item |
On-site energy generation | Choose an item |
Enhance monitoring program, budget for additional testing and treatment, chemicals | Choose an item |
Other |
Choose an item |
18. LEAD SERVICE LINE REPLACEMENT

ONLY FOR COMMUNITY WATER SYSTEMS
Your water system classification is:
Section 116885 of the California Health and Safety Code, Lead Service Lines in Public Water Systems, added to the Health and Safety Code by Senate Bill 1398 (2016) and amended by Senate Bill 427 (2017), requires all community water systems (CWSs) to compile an inventory of known partial or total lead user service lines in use in its distribution system by July 1, 2018. DDW is utilizing the electronic annual report (eAR) to gather and update this information.
CWSs that reported in the table below the existence of lead user service lines (A) or unknown material user service lines (B) or lead/unknown fittings associated with user service lines (M or O), need to submit to a timeline for replacement of those user service lines or fittings to DDW by July 1, 2020. Please include the updated information on your user service line inventory below so DDW can track the progress of your system. If you have identified user service lines in A, B, M or O below, you will need to upload a timeline, including a spreadsheet listing the locations and replacement schedules and a letter or short report contain the justification for the dates of the replacement, for approval by DDW. Please utilize the spreadsheet template located on DDW’s lead service line webpage to document the replacement schedules. For the suggested contents of the letter or report, please check the Fact Sheet on DDW’s lead service line webpage. Water systems that previously reported service lines of unknown materials, that have now identified those materials and can certify that no lead or unknown service lines exist, must upload a certification form under the LSLR tab in place of a timeline report or letter.
For additional information including the spreadsheet template, certification form and Facts Sheet, please visit
https://www.waterboards.ca.gov/drinking_water/certlic/drinkingwater/lead_service_line_inventory_pws.html
If you have questions about completing this section of the report, please contact David.Pimentel@Waterboards.ca.gov or call (916) 323-0572.
IMPORTANT: In the 2017 and 2018 electronic Annual Reports, all CWSs were required to submit the lead service line inventory to the DDW. The inventory will be prefilled with the 2018 EAR data for this section. Please review the table below and take this opportunity to make changes and update your inventory. Do not leave entry spaces blank. You must enter zero in any yellow fields which are not populated, otherwise errors will be generated at the end of the eAR report.
If your water system is a wholesaler and contains no user service lines, you are not required to complete this form: Please check this box:
A. User service line inventory:
"User service line" means the pipe, tubing, and fittings connecting a water main to an individual water meter or service connection.
Pipe Material | Estimated Number of Service Lines (Enter “0” if none) | Estimated Total Length of Service Lines (In feet), if applicable |
---|
A. Lead | This must be a whole number without commas |
This must be a whole number without commas |
B. Unknown material | This must be a whole number without commas |
This must be a whole number without commas |
C. Copper | This must be a whole number without commas |
D. Cast iron (ductile pipe) | This must be a whole number without commas |
E. Ductile iron | This must be a whole number without commas |
F. Galvanized steel | This must be a whole number without commas |
G. Polyvinyl chloride (PVC) | This must be a whole number without commas |
H. Polyethylene (PE) | This must be a whole number without commas |
I. High density polyethylene (HDPE) | This must be a whole number without commas |
J. Polybutylene (PB) | This must be a whole number without commas |
K. Transite/asbestos cement | This must be a whole number without commas |
L. Other materials not listed above: | |
Identify material 1 | |
This must be a whole number without commas |
Identify material 2 | |
This must be a whole number without commas |
Identify material 3 | |
This must be a whole number without commas |
Identify material 4 | |
This must be a whole number without commas |
Total number of service lines inventoried* (calculated field) | |
Total number of service connections from Section 3 of the EAR | This must be a whole number without commas |
Fittings or fittings connecting a water main: | |
M. Lead fittings NOT on a lead pipe(e.g., goosenecks, pigtails, and corporation stops) | This must be a whole number without commas |
N. Lead fittings ON a lead pipe (e.g., goosenecks, pigtails, and corporation stops) | This must be a whole number without commas |
O. Fittings of unknown material (e.g., goosenecks, pigtails, and corporation stops) | This must be a whole number without commas |
Total number of lead service lines** (calculated field) | |
*Total number of service lines inventoried (calculated field) = Sum of A through L
**Total number of lead service lines (calculated field) = Sum of A and M
To Update calculated field, click button below
B. Method(s) used to prepare the lead service line inventory in Part A (check all that apply):
Tap Cards or tickets from initial service installation
Plans from water main installation, rehabilitation, and replacement
Records indicating when buildings were constructed
Meter replacement records
Distribution maps, drawings, or GIS
Visual confirmation of pipe material by plumbers or utility crews during maintenance or installation activities
Interviews with water system personnel and/or past employees
Field investigations
Other (describe below):
C. COMPLIANCE WITH LEAD SERVICE LINE REPLACEMENT REQUIREMENT - NEW
Select one of the following options which applies to all community water system:
-
If the CWS completed the requirement by reporting no lead or no unknown service lines or fittings in the 2017, 2018, and 2019 EAR (2017, 2018, and 2019 EAR LSLR inventory table in subsection A. have rows A, B, M and O equal to 0), Check the box below to indicate you have completed the requirement. Click OK in the two pop-up windows that open after the box is checked. No further action is required.
No lead and no unknown material service lines or fittings.
-
If the CWS reported lead or unknown material service lines or fittings in the 2017 and/or 2018 EAR LSLR section AND have since replaced or identified the materials (2019 EAR LSLR inventory table in subsection A. has rows A, B, M and O equal to 0), complete the LSLR certification form (the template can be found at the webpage linked below) then click HERE to upload the completed form. When you click on the HERE link, a new browser tab will open to the Replacement Timeline LTR or Certification Form upload page, after you have uploaded the document navigate back to this browser tab to complete the Finalize section of the EAR.
The LSLR certification form template and FAQs can be found on the Lead Service Line Inventory Requirement for Public Water Systems webpage in the Resource and supplemental material section (bottom of page) at: https://www.waterboards.ca.gov/drinking_water/certlic/drinkingwater/lead_service_line_inventory_pws.html
-
If the CWS reported lead or unknown material service lines or fittings in the 2019 EAR LSLR section (rows A, B, M and/or O are NOT equal to 0), a Replacement Timeline letter and spreadsheet must be submitted. The completed letter and spreadsheet (Replacement Timeline LTR and SS) should be uploaded at the links provided in 3.a. and 3.b. When you click on the HERE link below in 3.a., a new browser tab will open which has the Replacement Timeline LTR upload location, after you have uploaded the document navigate back this browser tab and click the HERE link in 3.b. for a new browser tab to open with the upload page for the Replacement Timeline SS. You will need to return to this browser tab to complete the Finalize section of the EAR after the uploads are completed.
- Click HERE to upload the Replacement Timeline LTR
- Click HERE to upload the Replacement Timeline SS
The timeline spreadsheet template and FAQs on this requirement can be found on the Lead Service Line Inventory Requirement for Public Water Systems webpage in the Resource and supplemental material section (bottom of page) at: https://www.waterboards.ca.gov/drinking_water/certlic/drinkingwater/lead_service_line_inventory_pws.html
If you are not able to upload the Replacement Timeline documents before the 2019 EAR is due, submit the 2019 EAR report on or before the report due date. After the EAR is reviewed, District or LPA Staff will return the EAR for revisions to allow you to upload the required documents by the July 1, 2020 deadline. You can request your District or LPA Office return the EAR for revision if you are ready to upload the documents before the review is completed.
Please indicate the total number of hours spent to complete this report. This information will be utilized to characterize the level of effort required to complete this report This must be a number without commas
By checking this box you acknowledge that any information submitted in this report is publicly accessible and may be used by the State of California to determine compliance with applicable laws and regulations. Knowingly submitting false information in this report is a misdemeanor, and by submitting this information you certify that the contents are, to the best of your knowledge, complete and correct.